Last Updated: August 29, 2026
At State Bags US, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may request a return in accordance with the terms below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging, tags, and accessories when applicable.
- The item must not be damaged due to misuse, improper handling, or normal wear and tear.
- Proof of purchase or order information may be required.
Certain products may not be eligible for return where permitted by applicable law, including products that are personalized, final sale, or otherwise identified as non-returnable at the time of purchase.
2. How to Request a Return
Before sending an item back, please contact us at:
Email: eufbuawxgp@iubridge.com
Please include your order number, the item you wish to return, and the reason for the return. We will provide instructions regarding the return process.
Please do not send merchandise back to the return address without contacting us first.
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order number and, when appropriate, photographs showing the issue. We will review the situation and work with you to provide an appropriate resolution.
4. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will generally be issued to the original payment method.
Please allow your payment provider additional processing time before the refund appears in your account.
5. Return Shipping
Unless the return is due to an incorrect, defective, or damaged item, the customer may be responsible for return shipping costs.
Original shipping charges may be non-refundable unless otherwise required by applicable law.
6. Exchanges
If you need to exchange an item, please contact us at eufbuawxgp@iubridge.com. Depending on product availability, we may process an exchange or provide another appropriate solution.
7. Contact Us
If you have any questions regarding this Refund Policy, please contact:
State Bags US
4556 Edgewood Avenue
Fresno, CA 93721
United States
Email: eufbuawxgp@iubridge.com